Great companies do great work and still can't get paid. You deliver the service, then wait months for one late lump sum instead of payments throughout the year. Polaris kicks invoices back for a dash in the wrong place or incomplete documentation. PolarFixed AI answers any Polaris question 24/7 — fix a rejected invoice, and know exactly what documentation Polaris needs to pay you.
Not affiliated with NYCPS.
Tell PolarFixed AI what your return note said and share your invoice details. It pinpoints why Polaris sent it back — a mismatch, a missing signature, a dash in the wrong place — and exactly what you need to change so it's accepted on the resubmit.
Attendance sheet, attendance assignment sheet, agenda, purchase order. Ask what to attach for your job so a reviewer has no reason to send it back, and get it right the first time.
Polaris has so many moving parts that many businesses save it all up and submit a year's invoices in one overwhelming batch. Ask PolarFixed AI as you go and the process gets manageable — submit invoices and paperwork more easily, more often, and get paid throughout the year instead of in one tedious pile at the end.
“Why did my invoice get rejected?”
Almost always because something on the invoice doesn't match the paperwork that authorized the work — a rate, a service name, a period, a signature that isn't attached. A reviewer can't pay what they can't reconcile.
Tell me what your return note said and share your invoice details, and I'll pinpoint exactly what to change and what to attach so it's accepted on the resubmit.
“What is Polaris, exactly?”
Polaris is New York City's payment system — it's how the City and the public schools pay you for work already done. If your invoice doesn't clear Polaris, you don't get paid, no matter how good the work was.
You don't need a special contract. If the City owes you, the payment moves through Polaris, and a clean file is what gets it released.
“I did the work months ago and still haven't been paid.”
Most of that money is stuck inside your own office, not on the City's end — an invoice never sent, a return nobody read, or a file waiting on a signature from the site.
Sort your open invoices by what's blocking each one, not by age. Start with everything you can fix yourself this week — that's usually a surprising share of the total.
Finance is the lifeblood of any good business. When Polaris doesn't work, it's like having cholesterol — and you can think of us as your doctor. A good firm tells you where the problem is so you can fix it immediately.
PolarFixed was built by someone who lived this problem in his own company — providing good services and then chasing payment, making small mistakes in Polaris and watching files get rejected. Once the system was in place, one payment a year became payments throughout the year: enough to sustain a staff and make payroll. That's the system we now offer everyone who does the work and hasn't been paid.
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A product that answers your Polaris questions 24/7 in plain English — why an invoice got rejected and how to fix it, what documentation to attach, how to build an invoice Polaris will pay, and how to recover money owed for work already done. It's built for any NYC vendor or provider who did the work and needs the payment to move.
Polaris is New York City's payment system — how the City and the public schools pay you for work already done. If your invoice doesn't clear Polaris, you don't get paid.
Usually a mismatch between the invoice and the paperwork that authorized the work, missing proof like an attendance record or signature, math that doesn't add up, or a small formatting error. PolarFixed AI reads your invoice against your authorization and flags what a reviewer would send back before you submit.
No. Polaris is simply how the City pays for work already done. If the City owes you, your invoice goes through Polaris, and this helps you get it paid. No course, no waitlist, no gatekeeping.
No. PolarFixed AI is an independent tool and is not affiliated with or endorsed by the NYC Public Schools or any government agency. 'Polaris' refers to the NYC payment system by name only.
It's not a replacement for legal, insurance, or accounting advice, and it can't approve your payment for you. Your purchase order, work order, and current official guidance are the authority on what a specific invoice must contain — always verify against those. And it will never tell you to fabricate or backdate a document.
The money is already earned.
Get it moving.